Investor Frequently Asked Questions
Click on the links below to find answers to your questions
GENERAL ENQUIRIES AND
TRANSACTIONS
How do I sell my shares on-market?
How do I sell my shares off-market?
What if I receive an unsolicited proposal offering to buy my shares?
How do I transfer shares from a deceased estate?
I sold some of my shares during the financial year. Can I have a history of my holding?
I can't locate my SRN / HIN. Can you give it to me over the phone?
What happens if my SRN or holding statement has been stolen?
How do I amalgamate several holdings?
TAX FILE NUMBER
Can you tell me if you have my TFN
and if not, how do I quote my TFN?
What was the most recent dividend paid?
I haven't received my dividend cheque(s). How do I follow this up?
What will happen if my dividend cheque has been stolen or lost?
I have changed my bank account since I requested direct credit. What happens now?
The shares are held in my name. Can I have future dividends credited to another account?
How do I change my banking instructions for payment of dividends?
CHANGES TO MY REGISTRATION DETAILS
How do I change my name on the Register?
How can I correct the spelling of
my name on the Register?
How do I contact BlueScope Steel's Share Registrar?
What is the capital gains cost base for BlueScope Steel shares?
GENERAL ENQUIRIES AND TRANSACTIONS
Q. What is Issuer Sponsorship?
A. Issuer Sponsorship replaced share certificates in 1997. Issuer Sponsorship enables shareholders to hold their securities in "paperless" form (like CHESS), but without being tied to a particular broker. However, unlike CHESS, shareholders cannot hold securities in different companies under the one identifying holder number. Your SRN typically begins with the letter "I" (which may look like the numeral "1" in some fonts).
Instead of receiving share certificates, holders receive holding statements (again, like CHESS) which show all details and movements (purchases, sales and other transactions). Statements are issued when you first become a holder and are dispatched within 5 business days of the end of any month in which transactions occur.
One of the important things to remember about Issuer Sponsorship is that your Security holder Reference Number (SRN) should be treated like a bank account PIN and not disclosed to third parties (except when authorised by you for a particular purpose - eg. trading, etc.). Please quote your SRN in any correspondence with the Company's Share Registrar. This will enable the Share Registrar to correctly identify you and fulfil your requests.
Q. What is Broker Sponsorship?
A. Broker Sponsorship enables holders who are regular traders with a particular broker to have all of their holdings in different companies recorded under the one holder identification number (HIN). Again, it is extremely important that the confidentiality of your HIN is maintained. Your HIN begins with the letter "X".
Broker sponsored holdings are maintained on ASX's CHESS system. Your broker can explain this to you in more detail.
Another very important thing to know about Broker Sponsorship is that nearly all changes (changes of address, etc.) must be made through your sponsoring broker (this is to ensure that his/her records about you are completely correct).
Q. How many shares do I hold?
A. You can determine the number of shares you hold by making a holding balance enquiry online or by contacting the Share Registrar.
Q. How do I sell my shares on-market?
A. You will need to contact a licensed stockbroker. If you do not have a broker then please contact the Australian Stock Exchange or the Share Registrar.
Q. How do I sell my shares off-market?
A1. For Issuer Sponsored Shareholders
If you wish to transfer your listed securities to another person you will need to complete an off-market transfer form quoting your security holder reference number (SRN) on the transfer form, or attach a copy of a holding statement showing your SRN.
In accordance with recent amendments to stamp duty legislation, transfers of listed securities are no longer required to be assessed for stamp duty if the transfer has been executed on or after 1 July 2001. The execution date is considered to be the earlier of the date of signature or the date of purchase.
A2. For Broker Sponsored Shareholders
You will need to contact your sponsoring broker who will arrange the transfer on your behalf.
Q. What if I receive an unsolicited proposal offering to buy my shares?
The Australian Securities and Investments Commission has advised
shareholders to be careful when assessing unsolicited and
unexpected offers for their shares (refer to ASIC Guidance).
Many of these offers are pitched at a price well below the current
market value of the shares (refer to Share Price Data or Australian Stock
Exchange code: BSL to check the market value of BlueScope Steel
shares).
BlueScope Steel's Board does not endorse any unsolicited offer made
by any party.
All recipients of such unsolicited offers should read the
documentation carefully and seek independent financial advice
before making any decisions about their shares. If required,
the ASX
website provides details on how to find a broker.
Q. How do I transfer shares from a deceased estate?
A. Please contact the Share Registrar.
Q. I sold some of my shares during the financial year. Can I have a history of my holding?
A. Please contact the Share Registrar. Charges may apply.
Q. I can't locate my SRN / HIN. Can you give it to me over the phone?
A. SRN - Please contact the Share Registrar. As a rule, for security reasons, the Share Registrar will not provide or confirm your SRN over the phone. You must request your SRN in writing (signed by you) to the Share Registrar. The Share Registrar will, in turn, provide or confirm your SRN. You may request a new SRN if you believe that your SRN is no longer confidential.
HIN - Please contact your sponsoring broker.
Q. What happens if my SRN or holding statement has been stolen?
A. Notify the Share Registrar immediately, either by phone, mail or fax. A lock will be placed on the holding to prevent any unauthorised trading. A statement will then be issued advising you of your new SRN.
Q. How do I amalgamate several holdings?
A1. For Issuer Sponsored Shareholders
If the names, addresses and banking instructions are identical, and they are Issuer Sponsored, the holdings can be amalgamated. Simply write, fax or e-mail the Share Registrar, quoting each security holder reference number (SRN) and requesting that they be amalgamated. If you are holding employee shares, the requirements may be different, and you should contact the Share Registrar.
Where the names, addresses or banking instructions are not identical, please contact the Share Registrar for specific instructions.
A2. For Broker Sponsored Shareholders
If one or more of your holdings is broker sponsored, you will need to contact your broker to arrange for the amalgamation. The Share Registrar is not permitted to make changes to broker sponsored holdings.
TAX FILE NUMBER
Q. Can you tell me if you have my TFN and if not, how do I quote my TFN?
A. You can find out whether or not your TFN has been recorded by making a holding balance enquiry online. If it has not been recorded, you can lodge it online or download the appropriate form to notify the Share Registrar in writing.
DIVIDEND RELATED ENQUIRIES
Q. What was the most recent dividend paid?
A. The last dividend declared by the Directors of BlueScope Steel was in respect of the half year ended 31 December 2010. Details of dividends paid to shareholders can be found here.
Q. I haven't received my dividend cheque(s). How do I follow this up?
A. The last dividend declared by the Directors of BlueScope Steel was in respect of the half year ended 31 December 2010. If you have queries in relation to your mailing address for shareholder communications, please check details of your holding or please contact the Share Registrar.
Q. What will happen if my dividend cheque has been stolen or lost?
A. When a dividend cheque has been issued and you wish to have it stopped on account of being lost or stolen, the Share Registrar can arrange for a stop payment to be immediately placed on the cheque. In order to replace the cheque, they may require written notification (signed by all holders) to be posted or faxed to them.
Q. I have changed my bank account since I requested direct credit. What happens now?
A. If you have been unable to make arrangements in time for the payment to be deposited into your new account, the direct credit instruction will be rejected by the bank. When those funds are returned, the Share Registrar will draw a replacement cheque and mail it to your registered address within 5 business days of receipt by them. There is sometimes a delay in those funds being returned by the bank but the Share Registrar will act as soon as they are received. A new direct credit form will be enclosed.
Q. The shares are held in my name. Can I have future dividends credited to another account?
A. As a rule, again for reasons of security, it is common practice for the Share Registrar to decline such requests. However, if you have a special need, please contact the Share Registrar.
Q. How do I change my banking instructions for payment of dividends?
A. You will need to complete a Direct Credit Instructions form from the Link Market Services (formerly ASX Perpetual) website.
CHANGES TO MY REGISTRATION DETAILS
Q. How do I change my address?
A1. For Issuer Sponsored Shareholders
Please complete a change of address form found at the Link Market Services website, and post it to the Share Registrar at the address shown on the form. Your advice should include:
- the name of the company (in this case - BlueScope Steel Limited);
- your name in full (as it appears on your holding statement - i.e. the name in which the shares are registered);
- your security-holder reference number (SRN);
- your old address;
- your new address;
- your signature (or your attorney's) as the registered security
holder:
- if a joint holding, all security-holders need to sign;
- if a company, the advice should be on company letterhead and signed by either the secretary, a director, the principal executive officer or the attorney of the company, noting the title of the signatory.
Notes:
- Change of address notifications can be mailed or faxed to the Share Registrar.
- If you are signing under a power of attorney, the original power of attorney or a copy (certified by a person authorised to witness statutory declarations) must be lodged with the Share Registrar for noting, if not already noted.
A2. For Broker Sponsored Shareholders
The change of address must be directed to your sponsoring broker in writing, providing the same details as above.
Q. How do I change my name on the Register?
A1. For Issuer Sponsored Shareholders
Please send the following to the Share Registrar:
For individuals:
- a written request, including:
- your new name printed in full;
- your signature in your new name; and
- your security-holder reference number or a copy of a holding statement.
- an original or certified copy of the appropriate documentation (eg. marriage certificate, deed poll or birth certificate).
For companies:
- A written request that your holding be changed to the new name.
It should:
- be on company letterhead;
- include the new company name printed in full;
- quote the security-holder reference number (SRN) from a holding statement; and
- be signed by either the secretary, a director, the principal executive officer or the attorney of the company.
- A certified copy of the Certificate of Registration evidencing the change of name must be included.
Notes:
- Change of name requests must be mailed to the Share Registrar. For security reasons, your advice cannot be accepted by phone, fax or e-mail.
- If you are signing under power of attorney, the original power of attorney or a certified copy of that power must be lodged with the Share Registrar for noting, if not already noted.
A2. For Broker Sponsored Shareholders
The change of name must be directed to your sponsoring broker in writing, providing the same details as above, including your holder identification number (HIN). The broker will then advise the Share Registrar.
Q. How can I correct the spelling of my name on the Register?
A1. For Issuer Sponsored Shareholders
Where your name on the register is recorded incorrectly, please contact the Share Registrar for specific instructions. In most cases this simply requires completion of a name correction form. Where the error has occurred in the Share Registrar's office, they will immediately make the correction without asking you for any further documentation.
A2. For Broker Sponsored Shareholders
If your holding is broker sponsored, you will need to contact your sponsoring broker to arrange for the correction to be made.
SHARE REGISTRAR
Q. How do I contact BlueScope Steel's Share Registrar?
A. Link Market Services Limited
Street Address:
Level 1
333 Collins Street
MELBOURNE VIC 3000
Postal Address:
Locked Bag A14
SYDNEY SOUTH NSW 1235
Within Australia
Phone: 1300 855 998
Fax: +61 2 9287 0303
International
Phone: +61 2 8280 7760
Fax: +61 2 9287 0303
E-mail: bluescopesteel@linkmarketservices.com.au
CAPITAL GAINS
Q. What is the capital gains cost base for BlueScope Steel Shares?
A. BlueScope Steel has prepared some general information regarding the capital gains tax cost base for BlueScope Steel shares. Please read this information carefully.
